Value of Design study report - DesignSingapore Council

CraigWalker founder Jeremy Walker, was honoured to share insights as a stakeholder for the Value of Design study commissioned by DesignSingapore Council.

The report shows the breadth of value design creates across business, social and environmental contexts, noting how often that value is poorly articulated. It outlines eight ways organisations lift the impact they get from design and shows how those gains come from shifting how design is used.
The report encourages being open about process and showing how thinking links to outcomes, so organisations can speak about impact in a way that feels shared rather than tied to any fixed methodology.

It makes clear that design works hardest when it moves past form-making and is applied to systems, strategy and organisational change, and when teams draw from multiple design disciplines rather than treating design as a single craft. Senior leadership support stands out as a key amplifier.
It frames design’s value across economic, social and environmental outcomes, places systems thinking at the centre, and reinforces the importance of evidence and action by asking simple questions like what does this mean and what does this do.

Lastly it positions design as a practical tool for national priorities including ageing, sustainability and digital transformation.

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The Future Services Radar - Shift 2: Climate-resilient Services

The Future Services Radar is a new quarterly report from CraigWalker that researches and interprets the big shifts we think are going to impact the design of future services.

This shift shows how accelerating changes in climate are forcing services to be designed for survivability, not just efficiency, reshaping how systems anticipate, absorb, and adapt to disruption.

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The Future Services Radar - Shift 1: Invisible AI as a Service Layer

The Future Services Radar is a new quarterly report from CraigWalker that researches and interprets the big shifts we think are going to impact the design of future services.

The first shift examines how Invisible AI is becoming the service layer of modern systems. Additional shifts will be released over the coming months as part of our first Future Services Radar report.

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The future of care

In our second podcast series, we have conversations with thought leaders from across the world, this time with a focus on the healthcare industry to try and understand the role of designers in health care, and what the future could look like.

In the report, we summarise those conversations and highlight key opportunities we believe will shape the future of health care.

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The future of retail banking

The future of retail banking is being reshaped by powerful global forces: rapid technological adoption, shifting customer expectations, heightened regulatory scrutiny, and the urgent need for sustainability and inclusion. 

As our conversations with leaders across Asia, Africa, and the global fintech and technology ecosystem reveal, banks are standing at a crossroads.

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Phygital Experiences and the Future of the Grocery Store

As a design and research studio, Craig Walker is constantly seeking to understand how the world around us is evolving to give rise to new services and experiences. The next exploration in our Future of series shines a light on the changing face of retail: the ‘how, when, where and what’ of future shopping experiences.

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Regenerative Initiatives and the Future of the Grocery Store

As a design and research studio, we are naturally curious about the ways our rapidly changing world is creating new services and experiences. This instalment in our Future Of series continues our exploration into the ever-evolving retail sector: the ‘how, when, where and what’ of future shopping experiences.

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Next-Gen Click & Collect and the Future of the Grocery Store

In our work as designers and researchers, we watch closely for the emergence of new services and experiences in response to the changes happening around us. This Future Of article continues our inquiry into the ways the retail sector is fast evolving: the ‘how, when, where and what’ of future shopping experiences.

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Service design’s third phase

This article was written by Chris Downs for the Craig Walker Review 01, a magazine dedicated to sharing perspectives on design and innovation.

In 2001, I founded live|work — the world’s first service design agency. Since then, I have witnessed the transition of service design from a piece of ‘irrefutable logic’1 to a well-established global design movement. As I reflect on this period, I have come to recognise three distinct phases in its development.

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The Pub of the future

On March 12, the last week before we went in a national lockdown, Craig Walker held a Melbourne Design Week event at the Old Bar in Fitzroy where we explored what the pub would need to be to survive in 2030. No one needed to wait ten years to think about survival.

As we emerge from lockdown and pubs start to look at reopening, now seems a fitting time to share the outputs of our research and the event. Follow the link to see the report and more.

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When this community took on the obesity epidemic, it came up with 400 solutions

Very excited to see children and communities reaping the benefits of this Deakin Uni program to fight childhood obesity. Working with Peta Farago to design a model to help scale the program was my first project at Craig Walker just over two years ago.

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