The future of care

In our second podcast series, we have conversations with thought leaders from across the world, this time with a focus on the healthcare industry to try and understand the role of designers in health care, and what the future could look like.

In the report, we summarise those conversations and highlight key opportunities we believe will shape the future of health care.

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The future of retail banking

The future of retail banking is being reshaped by powerful global forces: rapid technological adoption, shifting customer expectations, heightened regulatory scrutiny, and the urgent need for sustainability and inclusion. 

As our conversations with leaders across Asia, Africa, and the global fintech and technology ecosystem reveal, banks are standing at a crossroads.

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Phygital Experiences and the Future of the Grocery Store

As a design and research studio, Craig Walker is constantly seeking to understand how the world around us is evolving to give rise to new services and experiences. The next exploration in our Future of series shines a light on the changing face of retail: the ‘how, when, where and what’ of future shopping experiences.

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Regenerative Initiatives and the Future of the Grocery Store

As a design and research studio, we are naturally curious about the ways our rapidly changing world is creating new services and experiences. This instalment in our Future Of series continues our exploration into the ever-evolving retail sector: the ‘how, when, where and what’ of future shopping experiences.

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Next-Gen Click & Collect and the Future of the Grocery Store

In our work as designers and researchers, we watch closely for the emergence of new services and experiences in response to the changes happening around us. This Future Of article continues our inquiry into the ways the retail sector is fast evolving: the ‘how, when, where and what’ of future shopping experiences.

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Service design’s third phase

This article was written by Chris Downs for the Craig Walker Review 01, a magazine dedicated to sharing perspectives on design and innovation.

In 2001, I founded live|work — the world’s first service design agency. Since then, I have witnessed the transition of service design from a piece of ‘irrefutable logic’1 to a well-established global design movement. As I reflect on this period, I have come to recognise three distinct phases in its development.

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The Pub of the future

On March 12, the last week before we went in a national lockdown, Craig Walker held a Melbourne Design Week event at the Old Bar in Fitzroy where we explored what the pub would need to be to survive in 2030. No one needed to wait ten years to think about survival.

As we emerge from lockdown and pubs start to look at reopening, now seems a fitting time to share the outputs of our research and the event. Follow the link to see the report and more.

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When this community took on the obesity epidemic, it came up with 400 solutions

Very excited to see children and communities reaping the benefits of this Deakin Uni program to fight childhood obesity. Working with Peta Farago to design a model to help scale the program was my first project at Craig Walker just over two years ago.

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