Future servicesIn action
- CLIENTPROJECT
- AMP & ARUPQuay Quarter Tower digital services strategySTATUSConfidential
- Australia PostDesigning social inclusion strategySTATUSConfidential
- Australia PostSocial design principles and community toolsSTATUSConfidential
- Australia PostNew product design 'Post it Forward'STATUSConfidential
- Australia PostFuture CX guardrails for the Post+ point of saleSTATUSConfidential
- Target USAAustralian retail reviewSTATUSConfidential
![Strategic service design and future post office concepts for Australia Post (AusPost), a project by CraigWalker (CW) a future service studio. A woman with long dark hair stands smiling in an open, rural Australian landscape at sunset. She wears a purple jacket and top. Behind her, red earth stretches out toward low, sunlit hills under a pale sky.]()
Designing the future of the Post Office
Australia Post
![AusPost Neighbourhood Welcome Service Pilot project by CraigWalker (CW) a future service studio. A photo of the outside window of first Australia Post Neighbourhood Co-Lab in Footscray, Victoria.]()
Neighbourhood welcome service pilot
Australia Post
![Strategic vision for the next decade of Changi Airport, a project by CraigWalker (CW) a future service studio for CAAS. HSBC Rain Vortex inside the Jewel area at Changi Airport (SIN). SkyTrain connecting Terminal 2 and 3 is visible in the photo by Matteo Morando]()
Changi Airport future vision
Civil Aviation Authority of Singapore
![Built Environment Design project by CraigWalker (Future Services Studio) for Cbus Property at 720 Bourke Street LivingWorkLab. Street view of 720 Bourke with the LivingWork Lab and people walking past “Reimagining Our Work Life” signage.]()
720 Bourke revisioning LivingWorkLab
Cbus Property
![A photo with overlayed gif illustrating areas of interest for the new guest experience design for Mirvac's Broadway Shopping Centre, a project by CraigWalker (CW) a future service studio.]()
A new guest experience for Broadway Shopping Centre
Mirvac
![A white plastic first-aid-style box with a handle, photographed against a black backdrop. On the front is a bold black label styled like a periodic table element tile. It features a large white letter “H” in the centre, with “The Hive” written below it, and smaller text in the corners reading “TH” (top left) and “E00” (top right). The overall effect is clean, graphic, and modern—suggesting a packaged system or toolkit.]()
The Hive Innovation Space
Red Cross Blood Services
![Westfield 2030 Destination Vision for Scentre Group, a project by CraigWalker (CW) a future service studio. Illustration of a future-focused urban scene. A woman wearing a virtual reality headset dominates the foreground, while drones, solar panels, and a rooftop garden suggest advanced technology and sustainability. In the background, people walk and cycle on elevated pathways surrounded by trees and a city skyline, evoking a vibrant, connected community.]()
Westfield 2030 destination vision
Scentre Group
