Future-Ready Planningfor Changi Airport
With Terminal 5 in development, Changi faced a pivotal moment to align priorities, anticipate future needs, and reimagine what great looks like over the next decade.
Changi Airport was entering a decade of transformation. With Terminal 5 on the horizon, the challenge wasn’t just building new infrastructure. It was ensuring the systems, services, and people behind the world’s best airport evolved in step. Renowned globally for its seamless operations, striking design, and exceptional passenger experience, Changi Airport consistently ranks as the world’s leading airport. But sustaining that position in a rapidly changing travel landscape requires a united front. As demands grow more complex, aligning the priorities of key stakeholders becomes essential: the Civil Aviation Authority of Singapore (CAAS), Changi Airport Group (CAG), Singapore Airlines, and Singapore Airport Terminal Services (SATS). To support this, Craig Walker was brought onboard to facilitate a structured, cross-agency dialogue that surfaced shared challenges, sparked collaboration, and laid the groundwork for long-term alignment.
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The project in numbers
50Million passengers expected annually
4Major organisations
10Years into the future
A Conversation Engineered for the Future of Changi
To help stakeholders align around a shared future, CraigWalker designed and facilitated a bespoke workshop that brought together strategic and operational leaders from CAAS, CAG, Singapore Airlines, and SATS. These were the people shaping policy, overseeing infrastructure, managing service delivery, and driving innovation across Changi’s complex ecosystem. The session was carefully structured to encourage open dialogue, spark new thinking, and uncover opportunities across four key focus areas: Smart Airport, Productive Workforce, Innovative Eco-System, and Delighted Passengers. Through a combination of tailored prompts, collaborative mapping, and facilitated discussion, participants were able to step back from day-to-day operations and explore long-term ambitions. The design of the workshop ensured that diverse perspectives could surface, connect, and ultimately coalesce into a more unified vision for what Changi Airport could become over the next decade.
A Platform for Continued Partnership and Progress
The outcomes of the workshop were captured in a detailed transformation report co-developed by Craig Walker and select stakeholders. This document distilled the insights, ideas, and enablers surfaced during the session into a clear, actionable reference point for all participating organisations. The report became a springboard for joint action and long-term alignment, clarifying shared priorities, highlighting areas of opportunity, and setting the stage for ongoing collaboration.
