Aligning four organisations aroundChangi’s next decade
Terminal 5 would significantly expand Changi Airport, creating new opportunities to coordinate how its organisations, operations and passenger experience evolve together.
Changi Airport is globally recognised for its operational efficiency and passenger experience. With Terminal 5 set to significantly increase its scale, maintaining that standard would depend on more than new infrastructure. CAAS, Changi Airport Group, Singapore Airlines and SATS needed to explore how operations, services and customer experience could evolve together.
CraigWalker was engaged to bring these organisations together and create a shared view of the opportunities shaping Changi Airport’s next decade.
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The project in numbers
4Major stakeholders
10Year future vision
50Million passengers
Designing the conversation
The team designed and facilitated a workshop bringing together strategic and operational leaders from across the four organisations. Custom scenarios, prompt cards, maps and collaborative activities helped participants explore opportunities across four areas: Smart Airport, Productive Workforce, Innovative Eco-System and Delighted Passengers.
The workshop created a structured way to bring different perspectives together, identify connections across the airport ecosystem and develop a shared view of future priorities.
A framework for continued collaboration
CraigWalker worked with stakeholders to synthesise the workshop into the AirHub Transformation Report, capturing the opportunities, ideas and enablers identified through the process.
The report gave the organisations a shared reference point for future planning, clarifying priorities and creating a foundation for continued collaboration as Changi Airport prepares for its next phase of development.
