Designing the Rulesof a New Conversation
Shaping how transparency and consent work when voice becomes the primary interface.
As Meta's new glasses suite of products brought voice-first interaction into everyday life, a fundamental question emerged for policy makers and technologists alike: how do you deliver meaningful data privacy compliance through a conversational interface? The conventions of screens, toggle switches, consent banners, layered settings menus, don't translate to voice. Yet the obligations around transparency and user control remain. TTC Labs, Meta's technology transparency initiative, had been running a series of Design Jam workshops throughout 2025 to interrogate this challenge directly, bringing policy makers together to explore future scenarios around consent, control, and disclosure in a voice-first world. CraigWalker was engaged to help shape this substantial body of data collected into a report that could serve as a meaningful anchor to support further policy discussion and debate.
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The project in numbers
6Cities
2Years
3Phase engagement: gather - develop - design
Making Sense of the Material
CraigWalker was engaged to transform the Design Jam outputs into a structured, publishable report. The work began with a close alignment between the CW and TTC Labs teams across all workshop material, followed by the development of a report taxonomy and narrative architecture. This determined how to organise complex, multi-stakeholder research into a coherent framework for a policy audience. A layout and design system was built in parallel, with the report developed across three formal review points, giving the Meta team structured input at each stage prior to final publication.
Designed to Start a Conversation
Published in March 2026, Transparency & Control in Conversational UX maps the emerging design space for privacy compliance in voice-first interfaces. The report aims to provide policymakers with a rigorous, well-designed framework for understanding the challenges posed by this technology and to support ongoing conversation and debate. These early insights serve as a starting point to be built upon with more publications as the program evolves. CraigWalker's role extended from information architecture and editorial structure through to full report design and print-ready production, bringing the same rigour to the craft of the document as to the thinking inside it. The report is available to read in full on the TTC Labs website.
